by Curtis Darnell | Jun 13, 2017 | 112, 911, 911 app, Dispatchers, iO CAD, public safety, whereareu app
A mature smartphone platform is loaded with apps, distracting us with texts, emails, YouTube, favorite TV shows streaming, tweeted news of the day, so much so that many millennials appeared glued to the screen no matter where they are. To some, they seem disconnected...
by Curtis Darnell | Mar 30, 2017 | 911, Dispatchers, iO CAD, public safety
We are all customers for a variety of companies. For the most part, we all know what good and bad customer service is. I go to a coffee shop and the barista takes my order in a cheery manner, gets my order correctly and serves me with a delicious cup of, “just what I...
by Curtis Darnell | Feb 3, 2017 | 911, Dispatchers, public safety
I recently watched a film about my former career called Dispatch on YouTube. It is short, at less than seven minutes, 28,000 views on YouTube, well done with good production values and an illuminating focus within a single incident of focusing on the unique stress of...
by Curtis Darnell | Jul 26, 2016 | 911, Dispatchers, public safety
When emergency dispatchers are on the phone, helping callers, creating events for response so the radio dispatcher can send law, fire or medical resources to help the caller in need, the job they do, and rightly so, is important; important for a low grade dispute with...
