Next Generation is here, brought by Avaya and Beta 80

Architectures for Next Generation Emergency Services (NG112 and NG9-1-1) suitable to support Digital Transformation in Public Safety

Avaya and Beta 80, leaders in 112/9-1-1 contact centers, have brought “Next Generation Emergency Services” to life. With a unique approach to the new needs of Public Safety Answering Points, the two partners have worked to deploy now a solution of the future, that allows Emergency Operator to start working with new technologies, multimedia and social media. The technological upgrade, the phases, the approach are resumed in this white paper, published by Beta 80 and Avaya, to be taken as guidelines on the future that awaits all PSAPs around the world.


ESInet schema, courtesy of EENA and ETSI